​Virtual or In-Person Cancellations Policies

The policy below refers to how we handle cancellations.

If circumstances require you to cancel a virtual or in-person appointment

 

• Cancellations must be made at least 14 days (2 weeks) in advance of your scheduled appointment.

• If a cancellation is made less than 14 days prior to the appointment, you will be charged the full session fee.

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Thank you for your understanding and cooperation. Again, no refund will be issued if service is not canceled within 14 days of scheduled appointment. 

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The client will not be refunded if the client arrives more than 15 min late to the scheduled appointment or does not show up for the scheduled appointment.

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In the event that the Couples Counseling Center cancels the appointment due to unforeseen circumstances, your appointment will be rescheduled for another time agreeable to all parties.

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Please Note: Unless otherwise stated, virtual or in-person counseling sessions run for 55 minutes. Please allow up to 15 minutes for virtual or in-person sessions to begin. You will still receive your full 55 minutes as scheduled, even if sessions begin up to 15 min later than scheduled.

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Payment Policy

Full payment is required upon scheduling an appointment. As a form of payment we accept all credit cards, After Pay, Health Savings Account (HSA) and Flex Spending Account (FSA). While we do not accept insurance we can issue a clinical receipt after the session for potential reimbursement from your insurance carrier.

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**Whether the comprehensive couples assessment is purchased separately or as a part of the intensive package, the cost for the assessment ($265) is non refundable. In addition effective January 1, 2024 there are no refunds for the intensive sessions once purchased.  ( 3 hour, 8hour or 3 day sessions). Potential clients should understand that by registering and paying for services client agrees to this billing/financial policy.**